Terms and Conditions

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• All appointments must be booked in advance via our online booking system, phone, or in person.
   
• A valid contact number and email are required to secure bookings.
   
• By booking an appointment, you agree to these Terms & Conditions.
   

• Full payment is required at the time of booking unless otherwise agreed in writing.
   
• Packages must be paid in full before the first session is scheduled.
   
• Payments can be made via EFTPOS, bank transfer, or our secure online gateway.
   

• Minimum 24 hours’ notice is required for cancellations or rescheduling.
   
• No-shows or cancellations within 24 hours of your appointment will result in the session being forfeited without refund.
   
• Package sessions missed or cancelled without 24-hour notice will be counted as used.
   

• All services, sessions, and packages are strictly non-refundable once commenced.
   
• Partial payments for packages are not refundable if the full package price was not completed.
   
• No refunds will be provided for missed sessions, no-shows, or cancellations within the 24-hour window.
   

To maintain a safe, professional, and respectful space for both clients and staff:

• Zero Tolerance for Abuse: Soulful Body Therapy strictly prohibits any form of abuse, threats, intimidation, or manipulative behaviour.
   
• Unacceptable Conduct Includes:
   
  • Verbal aggression or abusive language
     
  • Harassment, intimidation, blackmail, or coercion
     
  • Bullying or threatening staff, including ultimatums or emotional manipulation
     
  • Slander, false claims, or defamatory public comments (including social media or review platforms)
     
  • Any form of threatening or intimidating communication delivered in person, via phone, text message, email, or social media
     
• Consequences of Violations:
   
  • Immediate cancellation of all services and appointments without refund
     
  • Permanent ban from booking future services
     
  • Legal action may be pursued in cases of harassment, threats, or defamation
     

• Soulful Body Therapy services are not a substitute for medical advice or treatment.
   
• You must disclose any medical conditions or relevant history prior to treatment.
   
• Clients experiencing symptoms of illness are asked to reschedule to protect others’ well-being.
   
• Always consult your doctor before starting any detox, wellness, or therapeutic protocol.
   

• Soulful Body Therapy is not responsible for any adverse reactions to treatments, patches, or protocols used.
   
• By attending your appointment or using our services, you agree to participate voluntarily and at your own risk.
   

• Your personal information is treated as confidential and is never sold or shared.
   
• Health intake forms are securely stored and used solely for treatment planning and communication.
   

📩 For questions, email us at info@soulfulbodytherapy.com.au